February 14, 2013

Frequent Questions

Why should we buy from Lester Furniture?

  •   Lester Furniture has personalized customer service that cannot be matched.
  • We have master craftsman, in each department, that hand build every item that is ordered.

What is your lead time?

  • Our lead times change through out the year, but they fluctuate between 6 and 10 weeks.
  • Extremely  custom orders may have a longer lead time.
  • You will be notified of your orders lead time at the time of deposit

What are your bed and headboard options?

  • We offer a free standing headboard that are attachable to side rails and a foot rail that the designer already has.
  • A wall mounted headboard that comes with our wall brackets that makes the headboard easy to mount and stable.
  • A bed that consist of a headboard that will attach to side rails and a foot rail or footboard that will be fully upholstered for your insertion of your metal bed frame.
  • A self-contained bed that consist of a headboard the will attach to side rails and a foot rail or footboard that will be fully upholstered with lips and slats. This will provide you the ability to just add your box spring and mattress.
  • A platform bed that consist of a headboard the will attach to side rails and a foot rail or footboard that will be fully upholstered with a platform. This will provide you the ability to just add your mattress.
  • See our catalog for your leg option for all of the above.

What are your sectional options?

  • We no longer offer pre-dimensional section items. We ask that you provide us with the desired dimensions of your sectional. Then you will be able to choose seating area, arms, and legs or skirt from our design studio. Sectionals are very popular today, and we receive a lot of photos and sketches.

Do you carry leather and/or fabrics?

  • We carry a high-end leather line that can be seen in our catalog or online. We currently do not have a fabric line, so our orders are COM if in need of fabric.

Do you offer sleeper sofas?

  • We do offer sleeper sofas. We have a top of the line sleeper mattress. It has an 8.5” pillow top mattress that is 76” in length. This is available in a loveseat and sofa size.

Do offer swivels and/or swivel rockers?

  •  We do offer swivels and a swivel rocker that can be constructed to put on any chair.

Do you have storage ottomans?

  • We do offer storage ottomans that are standard in our catalog. But we are able to make custom storage items.

Is there a price for our catalog?

  • The cost of our catalog is $50, but this price is then credited on your first order.

Do you offer reupholstery?

  • We do offer reupholstry! The interior designer incurs all freight charges to and from Lester Furniture but we will provide freight quotes.

How do you ship your products?

  • Packaging: All furniture will be boxed and labeled with ship to information if being delivered by furniture transportation company outside of the Wilmington, NC area. Boxing Includes: -Trays with extra corrugated support -All sofas and loveseats will be placed on support cones -Product will be completely covered in brown kraft paper -Product will be shrink wrapped to tray -Product will be boxed and stapled securely with exterior carton -Extra heavy/large boxes will be secured to a wood pallet
  • Label Includes: -Lester Furniture return address -Consignee/Ship to Name and Address -Sidemark information ( Name of Designer and Client) -Description of items in box
  • Delivery Services: -Shaping to a business or warehouse: Ship to warehouse receiving and delivery services; majority of shipments to designers are set up to be delivered to a receiver.
  • In Home Delivery (White Glove): Product will be delivered inside home, unpacked, and set up.

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